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Q: How long do I have to wait for my order? |
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A: In order to best serve our customers, all of our uniform orders are custom-made. Please give us one to two weeks to manufacture your product. Upon completion, we will send your order according to the shipping method you choose. If you need to rush production for a special event, please contact our offices directly via telephone or email prior to placing your order, and we will do our best to accommodate your needs. |
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Q: How do I order? |
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A: There are several ways to order from Jonie Uniforms. You may use the shopping cart program within this site and order online, or you may go to the download section of this site to download a pricelist and order form. You may then fax or mail your form directly to us. |
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Q: How can I order specials? |
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A: Because our specials are not stocked in large numbers and are not part of our regualr inventory, you must order them offline. We suggest you call or email us to confirm availability. |
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Q: How do I get wholesale pricing? |
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A: Wholesale prices are available to distributors and school owners with a minimum order. A minimum order of 24 kung-fu pants, 12 uniforms, or 20 sashes all of the same style and color, are required for wholesale pricing. Swords, bags and fans require a minimum order of 10 pieces. Since we do orders to make, all sales are final and non-returnable unless approved by the management. |
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Q: What is your return policy? |
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A: We try to provide the best quality products for our customers. If your product arrives damaged, please contact us to discuss a return. Since we custom-make our uniform orders, we generally do not accept returns for items that are not damaged. However, for imported items such as Lion Heads, we will charge a 15% restocking fee (and minus shipping) for customer return. This is to cover our cost to prepare packaging and mailing. |
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Q: How long will it take for my items to arrive? |
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A: It usually takes at least 7 business days for your order to arrive. When your order arrives depends on the shipping method closen, and how long it takes for us to manfacture the products order. We do not begin manfacturing clothing until we receive the order. |
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Q: Do you do international orders? |
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A: For international orders you must call our store to confirm shipping rates. INTERNATIONAL ORDERS WILL NOT BE PROCESSED IF PLACED THROUGH OUR WEBSITE, YOU MUST CALL.
Tel: 415.508.0099 US Toll Free: 800.917.7188 |
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Q: Do you ship to Alaska or Hawaii? |
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A: For orders to Alaska or Hawaii, please confirm shipping rates by contacting our office at 800.917.7188 or at info@jonieuniforms.com |
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Q: Is your shopping cart secure? |
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A: Our shopping cart is embedded in a secured server, and your personal information is encrypted for security. For some Internet viewers, the frames in our webpage may hide the " lock" logo, but please be reassured that your order information is encrypted. |
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Q: How do I know which size uniform is right for me? |
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A: For help on choosing uniform sizes please use the table below. If you have any questions or concerns about proper sizing, please do not hesitate to contact our office. |
